How We Are Responding to the COVID-19 Crisis
While COVID-19 (coronavirus) affects our community here and communities across the world, all of us are having to make adjustments in our daily lives. We at Midlands Honda want to continue serving our loyal customers here in Columbia, SC, serving customers from the Lexington, Sumter, and Orangeburg, SC areas.
Below, you will find a number of preventative steps we are taking to ensure our customers are safe, as well as new ways we are making it easier than ever to serve our customers.
Preventative Steps Taken at the Dealership
Effective immediately, our dealership has implemented the following steps to ensure a healthy environment for all guests:
Our well-trained cleaning staff will more frequently disinfect and sanitize all high-touch areas including tables, lobbies, door handles, restrooms, van shuttle seats, phones, and more.
We have added many more hand sanitizing dispensers in key areas around the office for quick and easy access for every customer and team member to use
All employees have been encouraged and mandated to stay home IF they feel like they are experiencing any symptoms of COVID-19
We have taken all of our cues from trusted organizations such as the WHO (World Health Organization) and the CDC (Center for Disease Control) on how to combat the spread of the virus and will continue to update our practices accordingly while new information comes in.
Our number one goal at Midlands Honda is to ensure each and every person that comes into our building will remain healthy and safe.
What We Can Offer You Outside of the Dealership
Complimentary Pickup and Delivery Options*
Did you know that you can purchase or lease a car right from our website?
That’s right! When you visit our website, all you have to do is find the new or used car you want to purchase or lease, and the paperwork process can be totally completed online, all from the comfort of your home. Once you’re all set, our team will deliver your new car to you at no cost.
It’s THAT simple.
This service also applies to anyone who needs their car serviced in any way. Need an oil change or new tires? No problem! Make an appointment with us and we will have one of our friendly team members pick up AND deliver your car back to you feeling good as new. Your car will also be thoroughly disinfected and cleaned after each use to ensure good health for both you and our team members.
At Home Test Drive*
Right now, we understand daily life has become more difficult. We believe your car-needs should remain as easy as possible.
That’s why we are now offering an At Home Test Drive service. Just follow the steps below.
Pick a car you like from our online inventory
Schedule an appointment and pick a time and place that accommodates YOUR needs
One of our friendly team members will call or email you to confirm the details of your appointment.
We will deliver the car to you at the time and place YOU chose!
Then, the decision is up to you! Keep it if you like it. Send it back if you don’t.
And yes, it’s as easy as it sounds. Learn more about the At Home Test Drive and schedule yours today.
Frequently Asked Questions
Will Midlands Honda stay open?
Yes. We are currently open to continue serving our customers. Please visit here for our hours.
What precautionary measures are being taken?
At Midlands Honda, our crew is cleaning and disinfecting the dealership all day long, and we’ve also added more hand-sanitizing dispensers around the building. Our goal is to keep everyone in our dealership safe.
Can I still get my car serviced?
Yes! We are open and keeping our dealership clean so we can best serve you. Schedule an appointment with us today and let’s get your vehicle fixed up.
Do you offer pick up and delivery service?
We offer complimentary pickup and delivery service* for any new or pre-owned car purchases and at-home test drives, as well.
What if I have a question about if I need service?
You can reach us at (877) 992-4832 and one of our helpful team members will assist you.
Will you deliver the car to me?
You can have your car delivered to you using our complimentary at-home test drive or our pickup and delivery service*.
Is there any way to purchase my vehicle without coming in?
There is! Using our at-home delivery service*, we can deliver the car to you for a test drive. If you like it, we can continue the paperwork completely online.
If I want to come in, is it possible to limit how long I’m there?
Of course! Our goal is to provide a safe and clean environment with an emphasis on efficiency. Plus, we are offering services such as at-home test drives, complimentary delivery and pickup* for sales and service calls, as well as online paperwork for those looking to purchase a new or pre-owned vehicle from home.
Do you know any way I can lower or suspend my payment?
Currently, our dealership is offering a number of ways to help customers struggling with their car finances during COVID-19, including low interest payments or payment deferral. You can learn more about your options by calling our dealership.
Should I still get my vehicle serviced?
Absolutely. If you need your vehicle serviced, we can take care of you. Simply schedule an appointment with us here.
What if I want to test drive a vehicle before buying?
We have you covered! Simply schedule an at-home test drive* and we will bring the car to you at the time and place of your choosing. If you like it, we can complete the necessary paperwork online. Learn more here.
Can I get a loaner vehicle for service?
Please contact the service department at (877) 992-4832 for more information on what we can do to help while your car is being serviced.
Where can I find dealership updates?
You can visit our website’s homepage or check out our Facebook page for updates.
What do I do if my lease is due?
Give us a call and we will see how we can help you.
I’ve received a letter that my lease is due, what should I do?
Feel free to contact our dealership to speak with one of our helpful team members.
How do I clean and disinfect my car?
We recommend you follow the techniques outlined in this article: https://www.consumerreports.org/tires-car-care/how-to-kill-coronavirus-in-your-car-without-damaging-interior-surfaces/.
Can I complete any and all paperwork online?
If you need to fill out any paperwork, you can do so completely online!
Can I buy a car under a Coronavirus shelter-in-place order?
Yes! Use our at-home test drive service* to make sure the car you want is right for you. If you love it, we can continue the paperwork process online.
Do I need to make an appointment before coming in for service?
To ensure you are in and out in a timely manner, we highly recommend you make an appointment here or you can call our service department at (877) 992-4832.
Is my car getting fully detailed and cleaned post service?
While we do not detail your car after service, we will thoroughly disinfect your car after our staff services it.
With everyday life becoming just a little more difficult at the moment, let our team at Midlands Honda help simplify the car-buying process. Whether you want to upgrade your current car or need service, we can help you with that!
If you have any questions, feel free to contact us at (855) 923-1635 or stop by Midlands Honda at 124 Killian Commons Parkway, Exit 22 off of I-77, Columbia, SC 29203, today. We look forward to serving our customers from Columbia, SC, serving customers in Lexington, Sumter and Orangeburg, SC.
*Complimentary pickup/delivery and at home test drive only available within 25 miles of the dealership.